Table of Contents
- How much will it cost to ship my order?
- When will my order ship?
- I need my order fast. What are my options?
- Why is Ground Shipping my only shipping option?
- Can my order be shipped internationally?
- Can I ship my order to an address other than my billing address?
- How do I track the status of my order?
- Can I pick up my order at your warehouse in Christiansburg, VA?
Item Availability and Backorders
- How can I tell if an item is in stock and ready to ship?
- When will an order with an out of stock item ship
- Can you special order a product/part for me?
Buying Parts and Gear
- How can I find parts for my specific ride?
- How can I tell what size I should order?
- How do I customize my jersey?
- I saw an item in your catalog but I can't find it on the site?
- Why doesn't the photo look the same as my part?
Managing Your Account
- I am having trouble logging in to my account. Can you help?
- How do I sign up to receive MotoSport email?
- Will you sell or distribute any of my information?
- How do I contact your Customer Service department?
- Can I change my order once it has been submitted?
- I found your products cheaper somewhere else. Do you price match?
- My catalog lists a different price than shown on the internet. Which is correct?
- What methods of payment do you accept?
- I paid for my order with Paypal. Why haven't I received a confirmation email from Motosport.com?
- What do I do if I received my order and the package or product is damaged?
Returns and Exchanges
Questions & Answers
How much will it cost to ship my order?
Most orders over $79 ship free! Click here to see our complete shipping policy.
I need my order fast. What are my options?
You may request next-day service for an additional $25 ($33 for orders under $79). If you request next day delivery for Saturday there will be an additional delivery charge of $15.00. Saturday delivery is not available in all areas so please contact our customer service department at 1-877-674-3571 to verify. Click here to see our entire shipping policy.
Why is Ground Shipping my only shipping option?
Any order containing hazardous materials, including motor oil, aerosol cans, or chemicals must ship via ground service, regardless of destination. The shipment of these materials is federally regulated and exceptions are not allowed. Customers may request that non-hazardous merchandise be shipped separately for a shipping fee of $8 by calling customer service at 1-877-674-3571. Orders containing oversized products such as ramps, ATV tires, or ATV plastic kits also ship via ground service.
Can my order be shipped internationally?
Yes, MotoSport.com ships internationally. Click here for the list of countries where we currently ship orders.
Can I ship my order to an address other than my billing address?
Address verification is a precautionary measure Motosport.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, we offer a couple different options:
You can contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you provide to verify this information after you've placed an order.
We also offer a Pre-Authorization process to ship to alternate addresses. This pre-authorization process ensures that the card, account, and cardholder information is correct. We approve a small pre-authorized dollar amount to your card (less than $2.00) and have it confirmed by you, the customer. This charge will then be cancelled and your order will ship to the alternate address. If you do not see this charge on your account, give us a call at 1-888-676-8853 and we will re-attempt address verification to complete the processing of your order.
Please allow an extra day to verify any alternate ship-to address. Orders with the same billing and shipping address are more likely to ship same-day.
How do I track the status of my order?
The status of your order can be tracked by logging in to your account using the link in the upper right corner of every page or you can click here to log in.
Can I pick up my order at your warehouse in Christiansburg, VA?
No, at this time our distribution center is unable to process will-call orders.
How can I tell if an item is in stock and ready to ship?
Estimated item availability is displayed on each product detail page at MotoSport. If you have a question about the availability of a specific product please contact one of our Sales Departments.Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
When will an order with an out of stock item ship
For orders that include back-ordered items, MotoSport will hold the order until all items are in stock. Once all items are in stock, MotoSport will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back-ordered items shipped when available. Please note: an additional $5 fee may apply in these situations. For orders split into separate shipments, the back-ordered items will ship via ground service once they are in stock. For additional questions please contact our customer service department at 1-877-674-3571.
Can you special order a product/part for me?
If the part is available through one of our suppliers, we would be happy to order it for you. Please contact one of our sales professionals to inquire about special orders and availability.Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
How can I find parts for my specific ride?
First select the year, make, and model of your bike from the Ride Selector located at the top of each page. This will allow you to search hundreds of different products made specifically for your ride.
If you have more than one ride, go to the Ride Selector, use the drop down menu and choose Add to My Rides. If you are logged in and already have additional rides added to your profile, you can select them from the drop down menu.
If you do not see your specific ride in the Ride Selector please contact one of our sales professionals for assistance.Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
How can I tell what size I should order?
Many items have size charts on the product page and we are constantly working to get more size charts added to our site. Sizing can vary between manufacturers so if you have specific questions please call one of our sales professionals.Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
How do I customize my jersey?
First select the size and color that you would like from the dropdown box. Once you have made your selection, check the "Customize this Jersey" option below. You can then enter the name, number, font and color that you would like printed on the jersey.
I saw an item in your catalog but I can't find it on the site?
Please contact one of our sales professionals to confirm that the item is available and has not been discontinued.Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
Why doesn't the photo look the same as my part?
Many of the items we stock are available for a wide variety of applications. A single stock photo may be used to represent many items on our website. If you have profiled your ride, you can rest assured that the part ordered will fit your application. If you have any questions please contact one of our sales professionals for assistance. Dirt Bike / ATV: 1-888-676-8853 Sport Motorcycle: 1-866-677-7338 Cruiser: 1-866-333-8033.
I am having trouble logging in to my account. Can you help?
If you already have an account with MotoSport.com, click on the Login link in the top right corner of the page. If you the password you are entering does not work, select the Forgot My Password link on the My Account page. MotoSport will email you your password. If you still cannot login, please call our Customer Service Department at 1-877-674-3571.
How do I sign up to receive MotoSport email?
Click here to receive information about promotions, offers and discounts via email.
Will you sell or distribute any of my information?
How do I contact your Customer Service department?
Our sales and service team is made up of dedicated, knowledgeable motorcycle enthusiasts who use the products we sell. We are committed to providing outstanding customer service and fast shipping to ensure you don't miss a ride. Call 1-877-674-3571. Click here for more contact information.
Can I change my order once it has been submitted?
Unfortunately, orders cannot be changed once payment has been processed. If you wish to make changes to an order that has already been processed, please wait for delivery then call our Customer Service Department at 1-877-674-3571 to set up an exchange or return.
I found your products cheaper somewhere else. Do you price match?
Yes, for US customers only. If you find a lower advertised price from any authorized US dealer, call or email us and we will match the deal including shipping. Products must be in new condition, in stock and ready for immediate delivery and sold by an authorized dealer. Our best deal guaranty applies even 30 days after your purchase. Simply contact us via phone at 1-877-674-3571 or email email@example.com and we'll refund the difference.
My catalog lists a different price than shown on the internet. Which is correct?
We do our best to keep our prices current in our catalog. However, due to circumstances beyond our control, we reserve the right to change prices due to increased manufacturing costs or mis-marked items. The price shown on our website always reflects the correct price of an item.
What methods of payment do you accept?
For your convenience, we accept Visa, MasterCard, Discover, American Express credit cards, and of course MotoSport Gift Cards.
We also accept Pre Paid Visa, Mastercard, and American Express gift cards. Please ensure that the pre-paid cards are activated and registered for online use. Refer to the terms and conditions of your pre-paid card for more information.
I paid for my order with Paypal. Why haven't I received a confirmation email from Motosport.com?
Occasionally, internet connection or browser issues can prevent the checkout process from completing successfully with Paypal transactions. Please contact the Customer Service Department at 1-877-674-3571 and have your PayPal transaction number and invoice number available.
What do I do if I received my order and the package or product is damaged?
Please retain all packing materials and contact the Customer Service Department at 1-877-674-3571. They will arrange for an investigation. If possible please forward digital photos of damaged goods/packages to firstname.lastname@example.org.
How do I return an item?
MotoSport will accept any unused product in its original packaging for return within 90 days of the date you receive your order. Please contact MotoSport at 1-877-674-3571 to set up the return and one of our agents will provide you with return merchandise authorization (RMA) number. For additional information please Click here here to see our Return Policy.
How long does it take to process my return?
Returns are normally processed by MotoSport within 2 business days after being received. Depending on your financial institution, it may take up to one week for the credit to be reflected on your account. For additional information please Click here here to see our Return Policy.
What is Free First Exchange?
Quick, easy, free return shipping on your first apparel exchange. We want your gear to fit just right. Should you order something today and later realize you need a different size, just give us a call at 1-877-674-3571 and ask for a Return Merchandise Authorization (RMA). We will arrange to email you a UPS shipping label for the item(s) being returned and get you setup for an exchange, free of charge.**Gear/apparel must be in new condition and must include original product packaging. The manufacturer's packaging must be clear of writings or markings. Excludes international orders and orders from AK, HI, and Puerto Rico. Not applicable for custom ID gear. Additional exclusions may apply. Please see our Returns and Exchanges policy for more information.